Solution-Center

In our Solution-Center you can make changes to your shipment, submit complaints and much more.
General demand

General demand

Invoice complaint

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
Shipment complaint

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
Account modification

Change of order

Change of address

Change pickup address

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Change delivery address

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Change pick up date

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Dimensions, number of packages or weights

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Please enter your shipment details.
You also want to change the quantity or the packing material?
Online you can already change the dimensions and weight of your shipment.
The subsequent change of the number of packages or the packaging material is currently not yet possible. To make a change for this as well, you would have to cancel the order and enter a new order.
Thank you for your understanding!

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Cancellation

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Only the client or the deposited service email address is entitled to cancel the shipment.
Damage report

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

kg
Damage type *
After sending the form, you will receive an acknowledgement of receipt from us regarding the claim. In the confirmation of receipt you will find a link to a digital folder and the further procedure.
In this folder you must please upload the damage photos as well as a commercial invoice and a damage invoice.
Damage can only be reported from the shipper s email address.
Do you have any questions?

In our Help Center you will find answers to frequently asked questions.
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