My Cargoboard - Solution-Center

A commercial customer or entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity (cf. Section 14 of the German Civil Code - BGB). The term natural persons also includes freelancers, craftsmen, farmers and small traders. A legal person is, for example, a public limited company (AG), a limited partnership (KG), a cooperative or a limited liability company (GmbH). Commercial or professional in this sense is any activity that is intended to generate income on a permanent basis.

A private person or consumer is any natural person who concludes a legal transaction for purposes which are predominantly attributed neither to his commercial nor to his independent professional activity (cf. Section 13 of the German Civil Code - BGB). A private person or consumer is a natural person who purchases one or more goods or services for his own private satisfaction of needs. Consumers are thus in contrast to commercial customers or business enterprises, who buy goods in order to process them, further process them and subsequently sell or trade them.

Solution-Center

In our Solution-Center you can make changes to your shipment, submit complaints and much more.

General demand You would like to make a general inquiry?

Change of order You want to make a change to your order?

Cancellation You would like to cancel an order?

Damage report You would like to report a transport damage or loss?

General demand

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General demand You would like to make a general inquiry?

Invoice complaint You want to complain about an invoice?

Shipment complaint You would like to complain about a shipment?

Account modification Would you like to request a change to your account?

General demand

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Invoice complaint

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Bill number *

What is the reason for the complaint? *

Shipment complaint

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

What is the reason for the complaint? *

Account modification

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Change of order

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Change of address You would like to change the collection or delivery address?

Change pick up date You want to adjust the date of collection?

Dimensions, number of packages or weights You want to change the specified dimensions, number of packages or weights?

Other Want to make a different change to your order?

Change of address

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Change pickup address You want to change the
collection address?

Change delivery address You want to change the delivery address?

Change pickup address

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Company or Name *

Street and number *

Country *

Postcode *

Location *

Contact *

Country code

Phone

Change delivery address

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Company or Name *

Street and number *

Country *

Postcode *

Location *

Contact *

Country code

Phone

Change pick up date

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Dimensions, number of packages or weights

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Please enter your shipment details.

You also want to change the quantity or the packing material?

Online you can already change the dimensions and weight of your shipment.
The subsequent change of the number of packages or the packaging material is currently not yet possible. To make a change for this as well, you would have to cancel the order and enter a new order.
Thank you for your understanding!

Other

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Please describe your change request. We will change the order manually immediately. *

Cancellation

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Reason for cancellation *

Damage report

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E-mail (of the client) *

Shipment number (10XXXX) *

Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.

Damage amount *

Damage weight * kg

Damage type *

Damage

Loss

Delay in delivery

Please describe the damage caused *

After sending the form, you will receive an acknowledgement of receipt from us regarding the claim. In the confirmation of receipt you will find a link to a digital folder and the further procedure.
In this folder you must please upload the damage photos as well as a commercial invoice and a damage invoice.

Damage can only be reported from the shipper's email address.

Do you have any questions?

In our Help Center you will find answers to frequently asked questions.

Do you have a shipment number?

In our Solution Center you can get help and modification options for your individual shipment.

Solution-Center

Got a question?

In our Help Center you will find answers to frequently asked questions.

Help-Center

Do you have another request?

Your contact to us

service@cargoboard.com

Live Chat

Name / Company *

Email *

Shipment number

Phone

Your request *

Name / Company *

Phone *

Shipment number

Password

Stay logged in

Country / Region

Phone number

Forgotten your password?

Do not have an account yet? Register

Company *

Street and number *

Postcode *

Location *

Country *

VAT ID

First name *

Last name *

Email *

Phone *

Password *

Repeat password *

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Your estimated monthly shipments?

< 5

5-20

> 20

Your shipments are mostly?

Domestic

International

I am a commercial customer / entrepreneur and not a private person / not a consumer and accept the privacy policy and terms and conditions.

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