In our Solution-Center you can make changes to your shipment, submit complaints and much more.
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
What is the reason for the complaint? *
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
What is the reason for the complaint? *
What changes should be made? *
Change collection address
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
DE AT CZ BE CH NL BG DK EE ES FR HR IT LI LV LT LU HU PL PT RO SI SK FI SE GB IE GR NO RS TR US
Country *
DE (+49) AT (+43) CZ (+420) BE (+32) CH (+41) NL (+31) BG (+359) DK (+45) EE (+372) ES (+34) FR (+33) HR (+385) IT (+39) LI (+423) LV (+371) LT (+370) LU (+352) HU (+36) PL (+48) PT (+351) RO (+40) SI (+386) SK (+421) FI (+358) SE (+46) GB (+44) NO (+47) IE (+353) GR (+30) US (+1)
Country code
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
DE AT CZ BE CH NL BG DK EE ES FR HR IT LI LV LT LU HU PL PT RO SI SK FI SE GB IE GR NO RS TR US
Country *
DE (+49) AT (+43) CZ (+420) BE (+32) CH (+41) NL (+31) BG (+359) DK (+45) EE (+372) ES (+34) FR (+33) HR (+385) IT (+39) LI (+423) LV (+371) LT (+370) LU (+352) HU (+36) PL (+48) PT (+351) RO (+40) SI (+386) SK (+421) FI (+358) SE (+46) GB (+44) NO (+47) IE (+353) GR (+30) US (+1)
Country code
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
Dimensions, package count or weight
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
Please describe your change request. *
Please enter your shipment details.
You also want to change the quantity or the packing material?
You can already change the dimensions and weight of your shipment online. It is not yet possible to change the package count or the packaging material at a later date. Please cancel the order and enter a new order, to make a change. Thank you for your understanding!
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
DE (+49) AT (+43) CZ (+420) BE (+32) CH (+41) NL (+31) BG (+359) DK (+45) EE (+372) ES (+34) FR (+33) HR (+385) IT (+39) LI (+423) LV (+371) LT (+370) LU (+352) HU (+36) PL (+48) PT (+351) RO (+40) SI (+386) SK (+421) FI (+358) SE (+46) GB (+44) NO (+47) IE (+353) GR (+30) US (+1)
Country code
DE (+49) AT (+43) CZ (+420) BE (+32) CH (+41) NL (+31) BG (+359) DK (+45) EE (+372) ES (+34) FR (+33) HR (+385) IT (+39) LI (+423) LV (+371) LT (+370) LU (+352) HU (+36) PL (+48) PT (+351) RO (+40) SI (+386) SK (+421) FI (+358) SE (+46) GB (+44) NO (+47) IE (+353) GR (+30) US (+1)
Country code
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
Please describe your change request. We will change the order manually immediately. *
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
Only our customer or the deposited service email address is entitled to cancel the shipment.
Reason for cancellation *
Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our
Help Center article .
Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our
Help Center article . If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our
Help Center article .
Please describe the damage caused *
After sending the form, you will receive an acknowledgement of receipt from us regarding the claim. In the confirmation you will find a link to a digital folder and the further procedure. In this folder you must please upload the damage photos as well as a commercial invoice and a damage invoice. You can find further information on the subject of damage claims in our
Help Center .
Damages can only be reported from our customers email address.