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Solution-Center
In our Solution-Center you can make changes to your shipment, submit complaints and much more.
General demand
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General demand
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Invoice complaint
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    Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
    If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
    Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
    If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
    Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
    If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
    Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
    Shipment complaint
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      Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
      If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
      Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
      If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
      Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
      If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
      Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
      Account modification
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      Order modification
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      Change of address
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      Change collection address
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        Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
        If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
        Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
        If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
        Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
        If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
        Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
        Change delivery address
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          Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
          If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
          Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
          If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
          Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
          If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
          Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
          Change collection date
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            Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
            If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
            Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
            If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
            Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
            If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
            Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
            Dimensions, package count or weight
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              Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
              If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
              Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
              If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
              Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
              If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
              Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
              Please enter your shipment details.
              You also want to change the quantity or the packing material?
              You can already change the dimensions and weight of your shipment online.
              It is not yet possible to change the package count or the packaging material at a later date. Please cancel the order and enter a new order, to make a change.
              Thank you for your understanding!
              Rebook service
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                Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
                If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
                Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
                If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                The booking of a pick-up advice is not possible
                The booking of a despatch notification is not possible
                Unfortunately, the booking of the shipping insurance is no longer possible.
                Other
                Zurück
                  Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
                  If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
                  Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
                  If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                  Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                  If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                  Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                  Cancellation
                  Zurück
                    Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
                    If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
                    Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
                    If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                    Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                    If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                    Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                    Only our customer or the deposited service email address is entitled to cancel the shipment.
                    Damage claim
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                      Unfortunately, this order is canceled. Therefore, a change is no longer not possible. Please contact our customer service.
                      If the collection date is changed after 8 am on the day of collection, costs of up to 33% of the order price may be incurred. Further information can be found in our Help Center article.
                      Cancellations after 8 am on the day of collection may incur costs of up to 33% of the order price. Further information can be found in our Help Center article.
                      If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                      Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                      If the collection date is changed after 12 pm on the previous day, costs of up to 75% of the order price may be incurred. Further information can be found in our Help Center article. If you would like a fixed collection date, please cancel the shipment and book your transport with the Premium option.
                      Cancellations after 12 pm on the previous day may incur costs of up to 75% of the order price. Further information can be found in our Help Center article.
                      kg
                      Damage type *
                      After sending the form, you will receive an acknowledgement of receipt from us regarding the claim. In the confirmation you will find a link to a digital folder and the further procedure. In this folder you must please upload the damage photos as well as a commercial invoice and a damage invoice. You can find further information on the subject of damage claims in our Help Center.
                      Damages can only be reported from our customers email address.
                      Do you have any questions?
                      Check out our Help-Center for answers to frequently asked questions.
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